J.D. Power Ranks Mortgage Servicers
In August 2005, J.D. Power and Associates announced the results of its mortgage servicer customer satisfaction survey. Atlanta-based SunTrust Mortgage ranked highest with 792 points on a scale of 1,000. Greentree Mortgage was lowest with 591. The industry average was 730, and Ameriquest scored below the average with 688 points. Select Portfolio (Fairbanks) did not rank because of insufficient response data. J.D. Power's press release can be viewed here.